Tufts University
IT SupportEducation SupportJumbo
University IT, school support, identity, portal, and campus knowledge-base workflows.
Resume note
Top school entry for IT Support and Education Support experience.
Resume / Work Log
Resume / Work Log
School IT, logistics, engineering software, equipment operations, websites, and automation.
School support list
Education support environments
Tufts University and Cornell University lead the list, followed by the broader school support set. Each entry includes the institution symbol, support context, and resume-ready work language.
Cornell University
IT SupportEducation SupportBig Red Bear
Ivy League support context for account access, service-desk routing, and campus application help.
Resume note
Top school entry for IT Support and Education Support experience.
University of San Diego
Education supportDiego Torero
Service desk, account access, Duo, and campus knowledge base support.
Resume note
Identity support, portal routing, ticket documentation.
Del Mar College
Education supportValdar the Viking
Student and staff service-desk queue with login and portal troubleshooting.
Resume note
Account recovery, device guidance, remote triage.
Lindenwood University
Education supportLeo the Lion
Campus support workflows for sign-in, ticket intake, and escalation notes.
Resume note
User verification, access issues, service routing.
University of the Pacific
Education supportPowercat
PacificNet, locksmith, verification, and login-support references.
Resume note
Campus account checks, access verification, KB handoff.
Waukesha County Technical College
Education supportOllie the Owl
Technical college support queue for portal, device, and classroom access issues.
Resume note
Login troubleshooting, ticket hygiene, escalation detail.
Wayne State
Education supportW the Warrior
School support queue with account, campus-service, and remote help context.
Resume note
Support intake, identity context, knowledge-base lookup.
Wilkes University
Education supportThe Colonel
School help-desk support for login, application, and campus-service issues.
Resume note
Ticket detail, access triage, escalation readiness.
Loyola Marymount University
Education supportIggy the Lion
Campus network and login troubleshooting with on-campus connection references.
Resume note
Network access, account recovery, knowledge-base guidance.
Spelman College
Education supportJaguar
College support queue for student, faculty, and staff access requests.
Resume note
Authentication support, service routing, ticket notes.
Southern Methodist University
Education supportPeruna
University service desk flows for account, Duo, and campus-application support.
Resume note
Identity checks, application access, concise documentation.
Grinnell College
Education supportHonor G
College help-desk support for login, app, and device troubleshooting.
Resume note
Remote triage, user guidance, escalation detail.
Maricopa Community Colleges
Education support10 Colleges
Multi-campus support context for accounts, portals, and student service access.
Resume note
Account routing, queue context, portal troubleshooting.
University of Alabama
Education supportBig Al
University support references for access, school services, and ticket handling.
Resume note
Login triage, support documentation, escalation paths.
Texas A&M University-Corpus Christi
Education supportIzzy the Islander
Island-campus support queue for accounts, applications, and user requests.
Resume note
Identity routing, app access, clean ticket handoff.
Rosalind Franklin University
Education supportPhoto 51
Health-science university support context for identity and campus services.
Resume note
Secure access, user verification, service routing.
Moraine Park Technical College
Education supportMaximus Wolf
Technical college support queue for portal, classroom, and account issues.
Resume note
Login support, device context, clear ticket summaries.
Operations capabilities
Logistics, software, and equipment operations
Traveled the country and performed logistics operations across 40+ states, parts of Canada, and Mexico.
Operations capability
Logistics operations
Routing, dispatch context, service queues, field handoff, and practical work tracking.
- Queue control
- Route context
- Field coordination
Operations capability
Engineering software
Technical tools, dashboards, documentation systems, support workflows, and software-backed operations.
- Dashboards
- Data workflows
- Technical documentation
Operations capability
Small and large equipment
Device setup, equipment tracking, service readiness, maintenance context, and operator notes.
- Setup checks
- Maintenance notes
- Asset readiness
Operations capability
Heavy equipment operations
Operations support for heavy equipment environments, field safety context, telemetry, and job-site handoff.
- Job-site support
- Safety context
- Operational handoff
Selected work
Project proof points
Completed and reusable SpaceStatic work, summarized by problem, work performed, tools, result, and the related service.
Website builds
Small website build with checkout and handoff
Problem
A simple public site needed to explain the offer, collect payment, and route the buyer to the right follow-up without extra scheduling steps.
What was done
Built the service page, Stripe checkout path, thank-you handoff, metadata, and supporting shop entry so the purchase had one clear flow.
Tools used
- Next.js
- Stripe Checkout
- Vercel
- SpaceStatic shop catalog
Result
The offer became a public, buyable service page with receipt-backed follow-up instead of a loose email thread.
Support resolutions
Windows stability repair and support notes
Problem
A PC was unstable after updates and needed a repair path before deciding whether a reinstall or replacement was necessary.
What was done
Checked update state, system corruption indicators, startup behavior, device context, and ticket notes before narrowing the repair path.
Tools used
- Windows recovery tools
- SFC/DISM
- Support tickets
- Device diagnostics
Result
The issue moved from vague instability to a documented repair path with clear next steps if the same symptoms returned.
Custom agent homes
Minimal custom agent home delivery path
Problem
A personal agent environment needed a lightweight purchase option, a domain request path, and a practical delivery expectation.
What was done
Created the agent-home product, checkout intake, visual previews, and refresh option for small post-delivery changes.
Tools used
- Next.js
- 3D room assets
- Stripe Checkout
- Agent Studio
Result
The agent home became a repeatable build offer with a simple refresh lane instead of a one-off custom quote every time.
X Analysis examples
Creator graph scan with bounded usage
Problem
A public X account needed relationship context without letting API reads grow past the paid scope.
What was done
Added estimate-first checkout, saved report reopening, CSV export, usage reservation, and custom-feed handoff for large accounts.
Tools used
- X API
- Supabase
- Stripe Checkout
- CSV export
Result
The scan path shows what will be read, blocks undersized checkouts, and keeps large accounts in a scoped manual lane.
Digital product packs
Printable business pack catalog
Problem
The catalog needed more than one-off downloads; each pack needed files, metadata, preview art, ZIP delivery, and checkout verification.
What was done
Built the generation scripts, catalog metadata, downloadable ZIPs, product pages, social cards, and Stripe session checks.
Tools used
- Node scripts
- Catalog JSON
- Stripe session verification
- Generated SVG previews
Result
The catalog can publish practical form packs with consistent pages, files, and delivery rules instead of hand-built listings.
Field internet setups
Field internet setup and telemetry handoff
Problem
A field setup needed reliable internet context, referral routing, and a way to track whether satellite connectivity was healthy.
What was done
Connected the Starlink surface to the IT support page, added dashboard routing, and kept setup notes tied to support intake.
Tools used
- Starlink
- Field Projects
- Support tickets
- Telemetry dashboard
Result
Connectivity work has a clearer support route and a dashboard path for checking signal and project health.
Next work log entry
New entries should stay specific: what broke, what changed, what tools were used, what improved, and which service someone should use for a similar request.
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